Out of Hours, is Ours!

To find the details of any Essa region click on a name below.

All Members

London

Midlands

North East

Northwest

Scotland

South

Southwest

Thames/Anglia

Wales

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Herein lie the collated reports, articles and other interesting bits of communication around Essa matters. If you are looking for any presentations they are in a seperate area.

Research Links.

1. EDT standards suggestions

2. EDT Model

Papers

(In Acrobat format)

1. The report to ADSS                                    3. West of Scotland Out of Hours

2.Wales Out of Hours                                              7.  Bucks Out of Hours

4. EDT Generic versus Specialist

5. Contact Centre Discusssion

6. Open All Hours